FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Orders & Product Information
Find answers about placing orders, product availability, customization options, and what is included with your purchase.
Do you sell to both businesses and individual customers?
Yes. ProtaBeauty supplies salon, spa, beauty, and wellness equipment to both professional businesses and individual customers.
Can I visit your showroom before purchasing?
Yes. Customers are welcome to contact us to check product availability or arrange a showroom visit before purchasing.
Are all products available in stock?
Some products are in stock, while others may require pre-order or special order. Please contact us before purchasing if you need a specific model, color, or quantity.
Can I customize the product color or options?
Selected products may offer customization options such as leather color, armrest style, stool color, or other product configurations. Availability may vary by model.
Shipping, Delivery & Pickup
Learn more about delivery options, shipping availability, local pickup, and installation services.
Do you offer delivery?
Yes. Delivery may be available depending on your location and order size. Delivery fees are not included unless stated otherwise.
Do you ship across Canada?
Some products can be shipped across Canada. Shipping availability and cost depend on the product size, weight, and destination.
Can I pick up my order?
Yes. Local pickup is available for all in-stock products. Simply select Pick Up at checkout and visit us during business hours to collect your order. Please wait for our pickup confirmation before coming, so our team can make sure your order is ready.
Do you offer installation or assembly?
Installation and assembly may be available for selected products within the Vancouver area.
Service rates start at $50 per hour for city areas and $65 per hour for outlying or remote areas. Please contact us before placing your order to confirm availability, location coverage, and estimated service time.
Warranty & Service
Find information about warranty coverage, service requests, replacement parts, and product support.
What warranty do your products include?
Eligible machines and furniture include a 12-month limited warranty with the original receipt.
Machines under $100 before tax include a 3-month limited warranty. Warranty coverage may vary depending on the product category, model, and condition of purchase.
What is covered under warranty?
Warranty may cover manufacturing defects, mechanical issues, electrical issues, or parts failure under normal use.
What is not covered under warranty?
Warranty does not cover misuse, improper installation, unauthorized repair, chemical damage, water damage, accidental damage, normal wear and tear, stains, scratches, dents, or cosmetic damage.
How do I submit a warranty or service request?
Please submit a Service Request with your order number, product model, issue description, and clear photos or videos showing the problem.
Do you sell replacement parts?
Replacement parts may be available for selected products. Please contact us with your product model and photos so our team can assist you.
Returns & Exchanges
Review general information about returns, exchanges, damaged items, and special-order products.
Can I return or exchange a product?
All sales are final. Once a product has been sold, we do not offer refunds, whether the item has been opened or unopened.
Returns or exchanges are only considered if the product has a confirmed defect or was damaged during delivery. Clearance, as-is, and final sale items are not refundable or exchangeable.
Are custom or special-order items refundable?
Custom orders, special orders, and made-to-order items cannot be cancelled, returned, exchanged, or refunded once the order has been confirmed.
What should I do if my item arrives damaged?
Please contact us as soon as possible with your order number, photos or videos of the damaged item, and photos of the packaging.
Our team will review the issue and provide the next steps. Damaged items must be reported before use or installation.