Warranty Information

ProtaBeauty provides limited warranty coverage on eligible machines and furniture purchased from our store. Warranty coverage applies to manufacturing defects under normal use.

Warranty Coverage

Regular-priced machines and furniture are covered by a 12-month limited warranty with the original receipt.

Machines under $100 before tax are covered by a 3-month limited warranty.

Sale items are covered by a 3-month limited warranty, unless otherwise stated on the product page or invoice.

Proof of purchase is required for all warranty claims.

What Is Covered

Our limited warranty may cover manufacturing defects, mechanical issues, electrical issues, or parts failure caused by normal use.

What Is Not Covered

Warranty does not cover damage caused by misuse, improper installation, unauthorized repair, chemical damage, water damage, accidental damage, normal wear and tear, stains, scratches, dents, or cosmetic damage.

Clearance, as-is, and final sale items may not be eligible for warranty coverage unless otherwise stated.

How to Submit a Warranty Request

To request warranty service, please submit a service request with the following information:

Order number or invoice number
Product model
Original receipt
Description of the issue
Clear photos or videos showing the problem

Our team will review your request and contact you with the next steps.

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Submit a Service Request