Refund policy

At Prota Beauty Supplies, all sales are final unless the item is defective, damaged, or you receive the wrong item.

We do not offer refunds, returns, or exchanges for change of mind, incorrect purchases, items that do not fit your space, or products that have been used, installed, assembled, opened, or modified.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon delivery. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at info@protabeauty.com.

Please include:

  • Your order number or invoice number
  • Photos or videos of the issue
  • A brief description of the problem
  • Photos of the packaging, if the item was damaged during delivery

Once we receive your request, our team will review the issue and determine the appropriate solution. Depending on the situation, we may offer repair, replacement parts, replacement of the item, or a refund.

One-Year Limited Warranty

Prota Beauty Supplies provides a one-year limited warranty on eligible furniture and equipment.

This warranty covers parts or components that are damaged or defective under normal use due to manufacturing defects.

Warranty coverage may include:

  • Replacement parts
  • Repair support
  • Product service guidance

This warranty does not cover:

  • Damage caused by misuse, abuse, or intentional damage
  • Improper installation or assembly
  • Accidents or physical damage
  • Damage caused by water, chemicals, improper cleaning, or lack of maintenance
  • Normal wear and tear
  • Products modified, altered, or repaired by a third party
  • Cosmetic damage that does not affect product function

Repairs and Replacement Parts

For furniture, equipment, and larger items, Prota Beauty Supplies may provide repair service or replacement parts instead of a refund, where appropriate.

Warranty service or repair options may vary depending on the product, issue, and availability of parts.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Used, installed, assembled, opened, or modified items
  • Special order or custom order items
  • Clearance or sale items
  • Personal care, skincare, beauty, or hygiene-related products
  • Disposable products
  • Items damaged due to misuse, improper installation, improper cleaning, accidents, or normal wear and tear
  • Gift cards

Return Authorization Required

Items must not be sent back without first contacting us and receiving approval. Items returned without prior authorization will not be accepted.

If a return is approved, we will provide instructions on how and where to send the item.

Refunds

Refunds are only issued when approved by Prota Beauty Supplies after inspection and review. Approved refunds will be processed to the original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

For any questions regarding damaged, defective, incorrect items, warranty, or replacement parts, please contact us at:

Prota Beauty Supplies Ltd.
700-3711 North Fraser Way
Burnaby, BC V5J 5J2
Canada

Email: info@protabeauty.com
Phone: 604 348 3399